Reference

Terms That Govern Your r55 Account

These terms set out what you agree to when you open and use an r55 account — covering deposits via bKash, Nagad or Rocket, how withdrawals are processed, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal conditions statedLocal law governs accessSubject to change with notice
r55 Terms That Govern Your r55 Account
HOW WE OPERATE

How r55 Handles Your Account and Data

We hold account data only as long as it is needed for operational and legal purposes. You can request a copy of your account data or ask us to close your account by contacting support in writing. All account pages are served over SSL and your payment details are never stored on our servers — bKash, Nagad and Rocket transactions are handled directly through those providers' own secure flows.

Data Retention

We keep your account records for as long as required by applicable law and our operational obligations. You may request deletion once your account is closed and all balances are settled.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Payment Privacy

Deposits and withdrawals via bKash, Nagad or Rocket go through each provider's own encrypted flow. We do not store your mobile wallet PIN or full account number on our systems.

Right to Request Changes

You can ask us to correct inaccurate account details or request a full account closure at any time by contacting support with your registered mobile number for verification.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you want to raise a concern about your account, our support team can help. Reach us through live chat, email, or the in-app message tool — we aim to respond to terms-related queries within one business day.

Team online

Live Chat

Start a chat directly from your account dashboard for the quickest response on terms or account queries. Available during published support hours.

Email Support

Send a detailed message to our support address for written confirmation of any terms clarification or account decision you need documented.

In-App Messaging

Use the message tool inside your r55 account to raise a terms question tied directly to your account history, payments or withdrawal status.

Common Questions on These Terms

These are the questions we hear most often about account terms, eligibility, and how our rules apply to payments and withdrawals.

Accounts are open to eligible adults in supported regions where online gaming is permitted under local law. It is your responsibility to confirm that access is lawful in your location before registering.

Yes. All deposits made through bKash, Nagad or Rocket are covered by these terms alongside the individual terms of each payment provider. Both sets of rules apply to every transaction.

We will post any update to these terms on this page before it takes effect. Continuing to use your account after the update is posted means you accept the revised terms.

We retain records for the period required by applicable law. Once that period ends and all balances are settled, you may request deletion of your personal data by contacting support in writing.

Contact support via live chat or email with your account details and a clear description of the dispute. We will review and respond in writing, usually within one business day.

Before releasing funds, we confirm your registered mobile number matches the bKash, Nagad or Rocket wallet on file. This step protects your balance and is required for every withdrawal request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.